WARRANTY & GUARANTEE

Confidence Beyond Your Purchase

Every LG Aurelia order is carefully inspected before dispatch. Unless otherwise stated on the product page, eligible jewellery includes a 12-month warranty against qualifying manufacturing faults from the date of delivery.

What the Warranty Covers

Structural Faults

Confirmed defects affecting the original construction of the jewellery.

Clasps and Fastenings

Qualifying failures caused by a manufacturing fault rather than wear or accidental damage.

Stone Settings

Confirmed faults affecting the original setting of a stone, subject to inspection.

Material Defects

Qualifying material or manufacturing defects not caused by wear, misuse or unsuitable care.

Every claim is assessed individually following inspection.

What Is Not Normally Covered

Normal wear and tear
Scratches, dents and surface marks
Accidental damage or impact
Broken, stretched or caught chains
Tarnishing and oxidation
Gradual wear of plated finishes
Damage caused by chemicals, moisture or unsuitable cleaning
Loss, theft or improper storage
Damage caused by unauthorised repairs or alterations

Natural wear, tarnishing and the gradual reduction of plated finishes are not manufacturing defects.

How to Make a Claim

Contact Us

Email support@lgaurelia.co.uk or use our customer-support form.

Provide Details

Include your name, order number, a description of the issue and clear photographs.

Await Instructions

We will review the information and may request the jewellery for inspection.

Assessment and Resolution

Where a valid warranty claim is confirmed, the appropriate resolution may include repair, replacement or another suitable remedy depending on the product, availability and circumstances.

Manufacturer Warranties

Selected branded jewellery, watches or specialist products may include a separate manufacturer's warranty with different terms. Any product-specific warranty information supplied should be retained.