RETURNS & AFTERCARE
Need to return an item, make a warranty claim or check whether your jewellery is eligible? We’ve made it easy to find exactly what you need.
For most eligible online purchases, you can tell us that you wish to return your item within 14 days of receiving it.
Submit our return form with your order details and the item you would like to return. We’ll then provide the relevant return instructions.
Package your jewellery securely and follow the return instructions provided. We recommend retaining proof of postage.
Once received, your return will be inspected and any eligible refund will be processed in accordance with our Return & Refund Policy.
Some exclusions apply, including certain personalised items and hygiene-sensitive products where applicable. Faulty, damaged or misdescribed goods remain covered by your statutory rights.
Submit your order details and begin your return request.
Find information about warranty cover and how to make a claim.
Read our complete return eligibility, timescales and refund terms.
Our Customer Support team is here to help with returns, refunds and warranty questions.
We aim to respond within 24–48 hours.