Last Updated: 20 August 2026
At LG Aurelia, we want your jewellery to arrive safely, securely and as quickly as possible. This policy explains our UK delivery service and expected order times.
1. Free UK Delivery
We offer FREE UK delivery on all orders, with no minimum spend.
Orders are normally sent using:
Royal Mail Tracked 24 — FREE
There is no additional standard delivery charge.
Where a different delivery service is required for a particular order, this will be communicated to you where applicable.
2. Standard Order Timeframe
For most standard jewellery orders, please allow approximately:
2–3 working days from placing your order to receiving your jewellery.
This timeframe includes the time required for us to:
• Prepare or source your jewellery where applicable
• Complete our inspection and quality checks
• Securely package your order
• Dispatch your order using Royal Mail Tracked 24
• Complete delivery to your address
Working days are generally Monday to Friday and exclude UK bank holidays.
Orders placed during weekends or bank holidays may begin processing on the next working day.
3. Made-to-Order Jewellery
Some LG Aurelia jewellery is made to order and must be constructed or manufactured specifically for your order.
Where a product is identified as made to order, please allow up to 21 days for your order to be completed and delivered.
This additional time allows for the jewellery to be:
• Constructed or manufactured
• Finished where required
• Quality inspected
• Prepared and securely packaged
• Dispatched to you
The relevant product page will indicate where a longer made-to-order timeframe applies.
If an order contains both standard and made-to-order products, the order may be dispatched together once all items are ready unless we advise you otherwise.
4. Order Tracking
Orders are sent using tracked delivery services.
Once your order has been dispatched, tracking information will be provided by email where available.
You can use this information to follow the progress of your delivery.
5. Delivery Estimates & Delays
Our delivery estimates are provided in good faith and most orders should arrive within the times stated above.
Occasionally, delays may occur because of circumstances such as courier disruption, severe weather, bank holidays or other events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Nothing in this policy affects your statutory rights regarding delivery.
6. Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as quickly as possible:
Please use our Contact Us page. From there, you can complete our contact form or access our dedicated customer support email address.
We will try to amend the address where possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
7. Lost or Missing Parcels
If your order has not arrived when expected, please contact LG Aurelia.
We will contact the delivery provider and investigate the parcel on your behalf.
You are not required to resolve a lost-parcel claim directly with Royal Mail where we arranged the delivery.
Where an order is confirmed as lost or otherwise fails to reach you, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.
8. Damaged Deliveries
If your jewellery arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.
Where possible, please provide:
• Your order number
• Photographs of the jewellery
• Photographs of the packaging
• A description of the issue
This helps us investigate and resolve the problem quickly.
Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods are not affected by this policy.
9. Contact Us
For questions about an order, dispatch or delivery, please contact:
Please use our Contact Us page. From there, you can complete our contact form or access our dedicated customer support email address.
🕒 We aim to respond within 24–48 hours.