Terms of Service
Last Updated: 20 August 2026
Welcome to LG Aurelia.
These Terms of Service explain the terms that apply when you visit lgaurelia.co.uk or purchase products from us.
The website and online store are operated by:
LG AURELIA LTD
Company Number: 16903014
Registered in: England and Wales
Registered Office:
Sunnybank House
Leas Lane
Hull
HU11 5RE
United Kingdom
By placing an order with us, you agree to these Terms of Service. Nothing in these Terms affects your statutory rights as a consumer.
1.Using Our Website
You may use our website only for lawful purposes.
If you place an order, you confirm that you are legally capable of entering into a contract or have the permission of a parent or legal guardian who is legally capable of doing so.
You must not:
• Use our website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our website, systems or customer accounts
• Introduce viruses, malicious code or other harmful technology
• Interfere with the operation or security of the website
• Collect or misuse another person's personal information
• Use automated systems to scrape or exploit our website without permission
2. Products and Product Information
We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
However:
• Colours may appear slightly different depending on your screen or device
• Natural gemstones and materials may contain individual variations in colour, pattern, inclusions and appearance
• Product dimensions and weights may be subject to reasonable manufacturing tolerances where stated as approximate
These variations do not affect your legal rights where an item is faulty, materially different from its description or otherwise does not conform to the contract.
3. Prices
All prices shown on our website are displayed in the applicable currency for your market and include VAT where required.
Delivery charges and any other applicable charges will be shown before you complete your order.
We may change product prices at any time, but a price change will not affect an order that we have already accepted.
Despite our efforts, pricing errors may occasionally occur.
If we discover an obvious pricing error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the order.
If an affected order is cancelled after payment has been taken, the amount paid will be refunded.
4. Placing an Order and Contract Formation
When you place an order, you are making an offer to purchase the products in your basket.
Receiving an automated order confirmation or payment authorisation does not necessarily mean that we have accepted your order.
Your order is accepted when we confirm that it has been accepted for fulfilment or dispatched, unless we expressly tell you otherwise.
We may decline or cancel an order before acceptance where reasonably necessary, including where:
• A product is unavailable
• We identify an obvious pricing or product-information error
• Payment cannot be authorised
• We reasonably suspect fraud or unauthorised payment activity
• The order breaches purchase restrictions or applicable law
• We are unable to fulfil the order for another legitimate reason
If we cancel an order after taking payment, we will refund the relevant amount.
5. Payment
You must provide accurate and complete billing and payment information.
Payments are processed using the payment methods displayed at checkout.
Your chosen payment provider may carry out security, fraud-prevention or identity checks before authorising payment.
Any financing or buy-now-pay-later service offered at checkout may also be subject to separate terms provided by that payment provider.
6. Pre-Order, Special-Order and Made-to-Order Products
Some LG Aurelia products may be described as:
• Pre-Order
• Special Order
• Made to Order
• Customised
• Engraved or personalised
Estimated dispatch or manufacturing times will be displayed on the relevant product page or otherwise communicated before purchase where applicable.
A product being ordered from one of our suppliers specifically to fulfil your order does not, by itself, remove any statutory cancellation rights you may have.
However, products made to your individual specifications or clearly personalised may be exempt from change-of-mind cancellation rights where permitted by law.
Your rights relating to faulty, damaged or misdescribed goods remain unaffected.
7. Delivery
Available delivery methods and estimated delivery times are shown on our website or during checkout.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
We will nevertheless remain responsible for fulfilling our contractual delivery obligations and nothing in these Terms removes any rights you have under consumer law if your order is delayed or is not delivered.
Please ensure that the delivery address supplied with your order is accurate.
For further information, please see our Shipping Policy.
8. Returns and Change-of-Mind Cancellations
For most eligible goods purchased online, you may tell us that you wish to cancel your purchase within 14 days of receiving the goods.
After notifying us of your cancellation, you normally have a further 14 days to return the goods.
Certain exceptions may apply, including to clearly personalised goods and sealed hygiene-sensitive products once the relevant seal has been broken, where permitted by law.
Our complete requirements, return instructions and applicable exceptions are explained in our Return & Refund Policy.
Nothing in our Returns Policy or these Terms affects your rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
9. Faulty or Incorrect Goods
Products supplied by LG Aurelia must meet the standards required by applicable UK consumer law.
If an item is:
• Faulty
• Damaged
• Not as described
• Not of satisfactory quality
• Not fit for an applicable purpose
• Incorrectly supplied
please contact us so that we can assess the issue and provide the appropriate remedy.
Depending on the circumstances and your statutory rights, remedies may include a refund, repair or replacement.
These rights are separate from our change-of-mind returns policy.
10. LG Aurelia Warranty
LG Aurelia provides a 12-month warranty on eligible products in accordance with our Warranty Policy.
The warranty may cover qualifying manufacturing faults but does not normally cover matters such as accidental damage, misuse, normal wear and tear or unauthorised alterations.
Our warranty is provided in addition to, and does not replace or restrict, your statutory consumer rights.
For warranty assistance, please contact us or see our Warranty & Guarantee information.
11. Exchanges
Where available, we may help you exchange an item for another size, colour or style.
In some circumstances, we may instead ask you to return the original item and place a new order.
Please see our Return & Refund Policy or contact our support team for assistance.
12. Intellectual Property
Unless otherwise stated, the content made available through the LG Aurelia website — including our branding, written content, graphics, photographs, website design and original materials — belongs to LG AURELIA LTD or is used by us with permission.
You may access and use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, commercially exploit or substantially copy our protected content without permission, except where permitted by law.
13. Website Availability
We aim to keep our website available and operating correctly.
However, we may occasionally need to suspend, restrict or update parts of the website for maintenance, security, technical reasons or improvements.
We do not guarantee that the website will always operate without interruption or technical errors.
This section relates to the operation of our website and does not limit your rights relating to products that you purchase from us.
14. Our Liability
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.
In particular, nothing in these Terms limits or excludes:
• Your statutory consumer rights
• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot lawfully be excluded or limited
We are not responsible for losses that were not reasonably foreseeable when the contract was made, except where the law provides otherwise.
If you purchase products as a consumer, these Terms are not intended to exclude any remedy or compensation that you are legally entitled to receive.
15. Privacy and Cookies
We handle personal information in accordance with our Privacy Policy.
Information about cookies and similar technologies is available through our cookie and privacy controls and, where applicable, our Cookie Policy.
16. Third-Party Services
Our website may use or link to services provided by third parties, including payment providers, delivery providers and other technology services.
Where you choose to use a third-party service, that service may be governed by its own terms and privacy information.
Nothing in this section removes LG Aurelia's responsibilities for the products we sell to you.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or applicable law.
The updated version will be published on this page together with a revised Last Updated date.
Changes will not retrospectively alter the terms of an order we have already accepted unless:
• The change is required by law; or
• You expressly agree to the change
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply to the extent permitted by law.
19. Governing Law
These Terms and contracts between you and LG AURELIA LTD are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you continue to benefit from any mandatory consumer protections applicable to you.
Nothing in these Terms restricts any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.
20. Contact Us
If you have questions about these Terms, an order or your consumer rights, Please use our Contact Us page. From there, you can complete our contact form or access our dedicated customer support email address.
🕒 We aim to respond within 24–48 hours.
Company Number: 16903014