Once your order is placed, you will receive confirmation using the contact details supplied at checkout. Your jewellery then moves into the relevant preparation stage before dispatch.

We accept a range of secure payment methods, including major debit and credit cards, Apple Pay, PayPal and Klarna. The payment options available to you will be shown securely at checkout.

The payment options available to you are shown at checkout. Availability can vary depending on the order, device and payment provider.

Please contact us as soon as possible if you need to change or cancel your order. We’ll always do our best to help, but changes may not be possible once an item has entered inspection, preparation or dispatch.

Yes. You’ll receive an order confirmation after checkout, followed by a dispatch confirmation with tracking details once your order has been sent.

Dispatch time depends on the jewellery ordered. Many standard pieces are prepared within a few days, while selected made-to-order jewellery can require additional preparation or manufacturing time.

Standard delivery usually takes approximately 2 to 3 working days after dispatch. Delivery times are estimates and may be affected by weekends, bank holidays or circumstances outside our control.

Yes. Engraved, personalised or customised items usually require an additional 2 to 5 working days for preparation before dispatch.

Some made-to-order wedding bands may take up to 3 weeks to prepare before dispatch. Any longer preparation time will be clearly stated on the product page where applicable.

Yes. When tracking is available, your dispatch confirmation email will include the information needed to follow your delivery.

Occasional delays may occur during busy periods or because of courier disruptions. Please check your tracking information first, and contact our support team if your order has not arrived within the expected timeframe.

Please contact us as soon as possible and include clear photographs of the parcel, packaging and item. Keep all original packaging while we review the issue and help arrange the appropriate next steps.

Return eligibility depends on the item and the circumstances of the purchase. Please read our Returns & Refunds information before starting a return.

You may request a return within 14 days of receiving your order. Items must be unworn, unused and returned in their original condition with all packaging, tags and included documents.

Please click here to view our returns policy.

Please contact our support team or fill our returns form before sending anything back. Include your order number and the item you would like to return, and we’ll provide the appropriate return instructions.

For hygiene reasons, earrings cannot normally be returned or exchanged unless they are faulty, damaged or incorrect when received.

Personalised, engraved or specially made items cannot normally be returned unless they are faulty, damaged or do not match the order placed.

Yes. Please return the item with its original jewellery box, protective packaging, tags and any documents supplied with the order. This helps protect the jewellery during transit and allows us to inspect the return properly.

Once your return has been received and inspected, an approved refund will be issued to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Please contact us if you would like a different size or item. Exchanges are subject to availability, and in some cases you may need to return the original item and place a new order.

Please contact us as soon as possible with your order number and clear photographs of the item. You may also fill our returns form for incorrect or faulty items or you may also fill our make a warranty claim form for faulty items. We’ll review the issue and help arrange the appropriate replacement, repair or refund.

Warranty information and any applicable exclusions are explained in our Warranty & Guarantee guidance. Keep your order details in case you need to contact us about a problem.

Yes. LG Aurelia jewellery is covered by our 12-month warranty against manufacturing faults and craftsmanship issues, subject to the terms and exclusions of our Warranty & Guarantee policy.

The warranty is intended to cover manufacturing faults that become apparent during the warranty period. Each claim is reviewed individually to determine the cause of the issue and the appropriate next step.

Add the answer here.Normal wear and tear, accidental damage, misuse, loss, improper care and damage caused by unauthorised repairs or alterations are not normally considered manufacturing faults.

Stop wearing the item and contact our customer care team with your order details and information about the issue. Photographs may also help us assess the problem before the item is returned.

If your jewellery develops a problem, contact us first. We can review the issue and advise whether it may be covered by warranty and what repair, replacement or other options may be available.

The appropriate solution depends on the fault and the individual piece. Where a valid warranty claim is confirmed, we may arrange a repair or replacement where appropriate.

We recommend contacting LG Aurelia before arranging any third-party repair or alteration. Work carried out elsewhere may make it more difficult to assess the original fault and could affect warranty eligibility.

Please provide your order number, contact details, a description of the issue and, where possible, clear photographs showing the problem. This helps us review the claim as efficiently as possible.

Use our Ring Size Guide for measuring advice. If you are unsure whether a particular ring can be resized, check the product information or contact us before ordering.

Natural and lab-grown diamonds are both diamonds but have different origins. Natural diamonds form in the earth, while lab-grown diamonds are created in controlled laboratory environments.

Different chain lengths sit at different points around the neckline. Our Chain Length Guide shows common lengths and can help you choose the fit and style you prefer.

Product measurements are provided to help you understand the approximate size and proportions of each piece. Small variations may occur depending on the design, manufacturing process or individual gemstone.

Precious metal jewellery requiring a UK hallmark should be hallmarked in accordance with applicable UK hallmarking requirements. Some pieces may fall below the statutory minimum weight for compulsory hallmarking. Please view our hallmarking guide for more information.

Natural gemstones can vary in colour, pattern, inclusions and overall appearance. Lighting, photography and screen settings can also affect how colours appear online.

Store jewellery carefully, avoid unnecessary contact with chemicals and remove pieces before activities that may cause knocks, scratches or excessive exposure to moisture. More detailed advice is available in our Jewellery Care guide.

No. Whether a ring can be resized depends on its metal, setting, construction and design. Rings with stones around the full band or particularly intricate designs may have limited resizing options, so contact us before ordering if sizing is a concern.

You can contact our customer care team through our Contact Us page. Include as much relevant information as possible so we can help you quickly.

We source jewellery through established suppliers and brands and provide product information to help customers understand what they are purchasing. You can also read our Authenticity Guarantee for further information.

Yes. LG Aurelia gift cards are available for customers who would prefer to let the recipient choose their own jewellery.

Yes. Our collection is updated as new pieces, designs and brands become available. Visit New In to explore the latest additions.

Absolutely. If you are unsure about a style, metal, gemstone, size or gift, use our dedicated Contact Us page and our customer care team can help point you in the right direction.

Our Jewellery Guides cover topics including gemstones, metals, hallmarking, diamonds, ring sizing, chain lengths and jewellery care.

Yes. Our collections include jewellery suitable for birthdays, anniversaries, weddings, engagements and other special occasions, as well as everyday pieces. Browse our gift guide to help chose the perfect gift.

Try using our search, collections and filters first. If you still cannot find the type of jewellery you need, contact us and we will be happy to help.