Once your order is placed, you’ll receive an order confirmation by email. Your jewellery will then be carefully inspected and prepared before dispatch to ensure it meets our quality standards.

Most standard orders are inspected and dispatched within our usual processing timeframe. Engraved or personalised items may take between 2 and 5 working days, while some made-to-order wedding bands can take up to 3 weeks.

We accept a range of secure payment methods, including major debit and credit cards, Apple Pay, PayPal and Klarna. The payment options available to you will be shown securely at checkout.

Please contact us as soon as possible if you need to change or cancel your order. We’ll always do our best to help, but changes may not be possible once an item has entered inspection, preparation or dispatch.

Yes. You’ll receive an order confirmation after checkout, followed by a dispatch confirmation with tracking details once your order has been sent.

Most standard orders are carefully inspected, prepared and dispatched within our usual processing timeframe. You’ll receive a dispatch confirmation by email once your order has been sent.

Standard delivery usually takes approximately 2 to 3 working days after dispatch. Delivery times are estimates and may be affected by weekends, bank holidays or circumstances outside our control.

Yes. Engraved, personalised or customised items usually require an additional 2 to 5 working days for preparation before dispatch.

Some made-to-order wedding bands may take up to 3 weeks to prepare before dispatch. Any longer preparation time will be clearly stated on the product page where applicable.

Yes. When tracking is available, your dispatch confirmation email will include the information needed to follow your delivery.

Occasional delays may occur during busy periods or because of courier disruptions. Please check your tracking information first, and contact our support team if your order has not arrived within the expected timeframe.

Please contact us as soon as possible and include clear photographs of the parcel, packaging and item. Keep all original packaging while we review the issue and help arrange the appropriate next steps.

You may request a return within 14 days of receiving your order. Items must be unworn, unused and returned in their original condition with all packaging, tags and included documents.

Please contact our support team before sending anything back. Include your order number and the item you would like to return, and we’ll provide the appropriate return instructions.

For hygiene reasons, earrings cannot normally be returned or exchanged unless they are faulty, damaged or incorrect when received.

Personalised, engraved or specially made items cannot normally be returned unless they are faulty, damaged or do not match the order placed.

Yes. Please return the item with its original jewellery box, protective packaging, tags and any documents supplied with the order. This helps protect the jewellery during transit and allows us to inspect the return properly.

Once your return has been received and inspected, an approved refund will be issued to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Please contact us if you would like a different size or item. Exchanges are subject to availability, and in some cases you may need to return the original item and place a new order.

Please contact us as soon as possible with your order number and clear photographs of the item. We’ll review the issue and help arrange the appropriate replacement, repair or refund.

You can use our Ring Size Guide to help measure an existing ring or determine the most suitable size for your finger. For the most accurate result, we recommend having your finger professionally measured by a local jeweller.

If you fall between two sizes, the most suitable option can depend on the ring’s width and how you prefer it to fit. Wider bands may feel tighter than slimmer rings, so choosing the larger size may provide a more comfortable fit.

Yes. You can measure the internal diameter of a ring that already fits well and compare it with our Ring Size Guide. Home measurements can vary, so measure carefully and check the result more than once before ordering.

Available sizes vary between products and are shown on each individual product page. Some sizes may be temporarily unavailable or may need to be specially ordered.

Necklace length affects where the chain or pendant sits on the chest. Please check the length listed in the product description and compare it with a necklace you already own for the clearest idea of the fit.

Measure around your wrist using a flexible measuring tape, then allow a little additional room depending on whether you prefer a close or relaxed fit. Please check the bracelet’s listed length before ordering.

Yes. We provide measurements such as width, height, depth and chain length wherever this information is available. Small variations may occur due to the manufacturing process or the way an item is measured.

Please contact our support team before placing your order. Tell us which item you’re considering and any measurements you have, and we’ll help you understand the available sizing information.

Yes. Our jewellery is sourced from established jewellery suppliers and is described according to the materials, finishes and gemstones used. The exact product details are provided on each individual product page.

Our collection includes jewellery made from materials such as 9ct gold, sterling silver, platinum-plated silver and rhodium-plated metals. The exact metal and finish used will always be stated within the product description and specifications.

The 925 mark indicates that the item is made from sterling silver containing 92.5% pure silver, with the remaining percentage made from other metals to improve strength and durability.

A 375 mark indicates 9ct gold, meaning the item contains 37.5% pure gold combined with other metals that provide strength, colour and durability.

Items that legally require a UK hallmark will be hallmarked where applicable. Smaller or lighter items that fall below the legal hallmarking weight threshold may instead feature a manufacturer’s fineness stamp, such as 925 or 375.

Our collection may include natural gemstones, laboratory-created stones, crystals and cubic zirconia. The stone type used in each item will be clearly stated on the individual product page wherever this information is available.

Plated jewellery has a thin layer of another precious metal applied over the base metal. Examples may include rhodium, platinum, palladium or gold plating. The underlying material and plated finish will be stated within the product information.

We aim to represent every product as accurately as possible. Small differences in colour, texture, gemstone appearance or finish may occur because of lighting, screen settings, natural material variations and the manufacturing process.

Every order is carefully checked before dispatch. We inspect the item’s overall condition, finish, stones, settings, clasps and presentation to help ensure it meets our standards before being securely prepared for delivery.